🔁 Opitas Coffee – Returns & Refunds Policy

1. Returns

• We do not accept returns for change of mind due to the perishable nature of our coffee products.

• Non-perishable items (such as brewing accessories) may be returned within 30 days of purchase, provided they are unused, in original condition, and in their original packaging.

2. Refunds and Replacements

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

• Include your order number and a photo of the item.

• We will assess the issue and, if appropriate, offer a refund or replacement in line with Australian Consumer Law.

• 📧 Please contact us at: coffee@opitas.com.au

3. Shipping Costs

• Shipping costs for returning non-perishable items are the responsibility of the customer, unless the item is faulty or incorrect.